Getting Help#

There are four methods for reaching out to Deephaven Customer Support

Email#

The email address for Deephaven Customer Support is [email protected]

Responses to email inquiries are processed as quickly as possible, no later than 5 p.m. Eastern time on the next business day.

The link to Chat is located on every page of the documentation (bottom right corner), as well as the Help web page at www.deephaven.io/help.

Support representatives are available to assist via Live Chat from 8 a.m. to 5:30 p.m. Eastern time, Monday through Friday.

The Deephaven Support Team can be reached by calling +1 (855) 828-8445.

Support representatives are available to assist via telephone from 8 a.m. to 5:30 p.m. Eastern time, Monday through Friday.

Live chat and Telephone support is not available on NYSE Holidays.

See https://docs.deephaven.io/latest/Content/help.htm for details of getting support directly from the Deephaven Swing app.